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Training to get the most out of your equipment

Premier Tech Systems and Automation has always given priority to efficiency across the life cycle of its equipment.

This philosophy ensures that each client can make optimal use of the systems and equipment Premier Tech delivers, allowing them to achieve their objectives while taking into account their reality, their operational practices and their industry’s specific requirements. This commitment to delivering unmatched after-sales support, is made possible thanks to a team of highly qualified technical experts.

To serve its portfolio of global clients, Premier Tech Systems and Automation can count on technical experts ready to intervene quickly across North America, Latin America, Europe, Asia, and Oceania. Its team members must be well versed in the operation and maintenance of the various platforms and equipment the business group provides. They also need to have a wide range of specialized expertise on the modules and components they are required to work on.

— This commitment to delivering unmatched after-sales support, is made possible thanks to a team of highly qualified technical experts. —

Such expertise requires rigorous, comprehensive and appropriate training that must be regularly updated. To meet these needs, the Client Solutions team at Premier Tech Systems and Automation, in collaboration with the University of Premier Tech (UPT) — our internal university — came up with a variety of training and skill development programs tailored to the needs of its field service team.

In light of the significant efficiency gains training provides and of the many calls received by the technical support team — indicating a lack of training or knowledge of equipment at the clients’ facilities —, the group’s Client Solutions team saw a business opportunity, and more importantly, the possibility to make a difference by delivering value to its clients.

As a result, it decided to turn its training programs into a new commercial offer adapted to the market needs.

Bespoke offers

The team at Premier Tech Systems and Automation developed five different training offers in close collaboration with long-standing clients to ensure they align with their respective context.

Clients operating ChronosTM or SlootwegTM brand equipment can choose from on-site training to customized coaching sessions designed to meet their specific needs. The approach uses small group sessions to allow for optimal learning.

Premier Tech’s expert trainers provide immediate, personalized feedback to participants and provide them with tips as well as how-to guides. The sessions also help clients identify areas of improvement and boost productivity by optimizing the use of their Premier Tech Systems and Automation equipment.

 

— Premier Tech’s expert trainers provide immediate, personalized feedback to participants and provide them with tips as well as how-to guides. —

Virtual training and coaching sessions are also available, making it easy to adapt to client schedules and provide flexible upgrade training to operators and maintenance teams so that they can quickly gain autonomy.

In addition to these, Premier Tech Systems and Automation offers off-site training in controlled, non-production environments, including test halls, laboratories and application centres. This approach is of particular interest to clients as it allows their teams to deepen their knowledge and consolidate their expertise in a safe environment without impacting plant operations.

This is a significant benefit, as each hour of downtime has financial implications. Once again, this training commercial offer set Premier Tech Systems and Automation apart from the competition.

— This approach is of particular interest to clients as it allows their teams to deepen their knowledge and consolidate their expertise in a safe environment without impacting plant operations. —

Meeting market needs

These trainings have quickly gained popularity because they answer important challenges faced by the group’s clients. They allow equipment operators to be trained faster and at a lower cost, which not only helps clients retain their workforce and reduce turnover, but also provides an attractive solution to the challenge of recruiting skilled workers in advanced technology fields.

The training programs enable clients to optimize equipment operation faster and standardize employee training, reducing the time required to become self-sufficient at the operational level.

“What I like about Premier Tech training is that it’s multifaceted — from hands-on training and classroom sessions to e-learning and skills acquisition. I really believe in different forms of training. Operating a robotic system is like driving a car. If you don’t have anyone to teach you how to drive, you will make mistakes. But if you have someone explaining what to do, you will be more confident. It is just the same with equipment. You can’t just expect team members to perform without giving them training.”— Regan Morrison, leader at Granger facility Washington, Cargill Animal Nutrition.

« Operating a robotic system is like driving a car. If you don’t have anyone to teach you how to drive, you will make mistakes. But if you have someone explaining what to do, you will be more confident. »
— Regan Morrison, leader at Granger facility Washington, Cargill Animal Nutrition

* This story is from the Premier Tech Report 2024.