At Premier Tech Systems and Automation, addressing the challenges posed by disruptions in the global supply chain is critical for maintaining the high standards that customers have come to expect from the group toward support and delivery time.
The team in Montgomery, Alabama, recently faced a significant hurdle with extended lead times for a specific component, a rodless pneumatic cylinder, which is critical and essential for the APH series palletizer, as well as for our delivery and service promise.
Identifying a viable alternative became a priority when lead times unpredictably stretched to as much as 30 weeks. In response, Southern Controls, partner of Premier Tech Systems and Automation specialized in automation, in collaboration with SMC, a leader in pneumatic technology and also partner of the group, provided a solution that not only met but exceeded requirements.
Following rigorous testing, the business group’s team confirmed the suitability of a new component, which effectively reduces the procurement time to six to eight weeks, thereby improving delivery time and ensuring customer satisfaction.
